Frequently Asked Questions
Why do you focus so much on ingredients?
We are very passionate about reducing sugar intake and using natural and unprocessed ingredients. Most of the food we eat every day are full of sugars that our bodies don't need. OKONO offers products that are free of hidden added sugars or artificial sweeteners and free of lactose, soy, emulsifiers or additives.
Why do you use Erythritol and stevia?
Erythritol and stevia are natural sugar substitutes with no calories and carbs. Both sweeteners have no impact on your blood sugar levels.
Is your chocolate vegan?
All of our products are vegan.
Are your breadmix and granola gluten free?
All of our products are gluten free.
What are net carbs and how do I calculate the net carbs?
The difference between total carbs and net carbs is that total carbs include all the different types of carbs in a meal. These include starches, dietary fiber and sugars. Net carbs, on the other hand, include only carbs that the body can absorb and fully digest into glucose. The EU nutritional value on food labels indicates total carbs without the fiber. Net carbs = total carbs minus polyols (= Erythritol/stevia).
I have a complaint about an OKONO product.
Please send an email to info@okono.eu and clearly state what your complaint is.
I did not receive a confirmation of my order.
After placing an order, a confirmation is sent via email. Sometimes the confirmation ends up in the spam/junk folder. If you still have not received a confirmation an hour after placing the order, please send an email to info@okono.eu or use our live chat on our website.
Can I change my order?
Please send an email to info@okono.eu. We cannot guarantee that the change will be made.
Can I return my order?
For all returns, please contact our support team (info@okono.eu) no later than seven (7) days after receiving your order. Please attach detailed proof of why you want to return the goods. This applies to incorrect orders (for example, if you ordered one flavor but received another) or damaged deliveries. Whatever the reason is, we will find a solution that works for you.
What are the shipping costs?
Free shipping on orders over € 75 in Belgium and the Netherlands.
Where do you deliver?
All products are delivered worldwide. Shipping costs depend on your address. We automatically calculate the cost on the check out page. Please note that additional import taxes may apply for some countries outside of Europe.
What is the delivery time of my order?
Delivery time is on average 1-3 business days in Belgium and the Netherlands.
Can I track my order?
After the order is processed, you will receive an email with the track & trace code. Sometimes the mail order company offers the possibility to change the delivery address and/or delivery time.
Products have been delivered damaged.
Please send an e-mail to info@okono.eu including photos of the damaged product. OKONO will provide an appropriate solution.
My order has been lost / not delivered.
If your order was lost or not delivered, please send an email to info@okono.eu with your name and order number.
What is the mission of OKONO?
Our mission is to reduce hidden sugar consumption without compromising on quality and taste.
What does a ketogenic lifestyle entail?
Keto, short for Ketogenic lifestyle, promotes a diet high in fat, adequate protein and low in carbs. As a result, your body is fueled by larger amounts of healthy fats instead of carbs.
